Help desk solutions across ANZ

Overview:

We own and operate both an Australian and New Zealand based contact centre which responds to our clients’ needs 24 hours x 7 days, every day of the year. Based in Parramatta, NSW, and Wellington New Zealand, the integrated contact centre is aimed at providing exceptional customer services, delivering maximum value to our clients via our quality certified efficient business processes and innovative state of the art technology solutions.

Services provided:

             Contact Centre

             Mobile Workforce Solutions

             Facilities Management

             Helpdesk Solutions

             Multi-lingual / Cultural Solutions

             After Hours Support

             Business Continuity / Crisis Management

             Lone Worker & Welfare Monitoring

             Multi-Channel solutions (Email, Web portals, Live Chat, IVR, Social media)

             SMS / Mobile Campaigns

             Work order management

             Inbound / Outbound Call Solutions

             Customer Management / Experience Solutions

             Smart SAP, ClickSoftware, Avaya, Tableau, Customer Portal systems and reporting capability

 

For more than 20 years, our team has been providing the essential link to deliver services as a strategic partner for multinationals, government and a range of private clients who understand the importance of quality customer service.

With proven experience integrating with our clients, combined with the capacity and capability of our technology and systems we are able to provide large scale, repeatable delivery of services across our significant geographical coverage.

Utilising our dedicated analytics team and advanced reporting tools enables our clients to see how their business, buildings, assets and critical infrastructure are performing in real time, ensuring that any customer interactions have an immediate impact on the services we provide, enabling better value for money decisions and improved insights to performance.

We manage:

  • 12 million conversations per year
  • 2 million transactions per annum
  • 6 million emails
  • 20 million assets maintained
  • More than 200,000 sites across Australia and New Zealand