Subcontractor Portal

Broadspectrum’ suppliers working on high-volume contracts can process work order execution, claims and invoices through a number of applications (Apps). The Apps also offer a self-service process for updating company details including insurances.

These Apps apply to work on our High Volume Services Contracts in both Australia and New Zealand. If you are unsure whether these Apps apply to you, please contact your Broadspectrum business representative for clarification.

The training and support materials for this solution are provided below.

Subcontractor portal for existing suppliers

Suppliers can self-manage their company details, including certificates and insurances, through the subcontract portal link. If you have any questions about the portal, please refer to the Subcontractor Portal.

For login instruction, please refer to the Subcontractor Portal Initial Logon Guide.

For any portal user issues, please refer to the Subcontractor Portal FAQ Sheet.

Work Management Mobility Apps

Suppliers can acknowledge, update and claim work, and view invoices through the two work management mobility Apps:

  • The vendors' (head office) App provides access to work orders, claims and invoices, and is made available to all suppliers. If your company only has vendor access, all work will be sent to the nominated contact to manage. For further instruction, please refer to the Broadspectrum Mobility Applications - Vendor Handbook.
  • The subcontractor (field technicians) App is set up by request and is typically required for larger suppliers. It provides access to specific tasks, work orders and claims. Subcontractors will only see orders that have been sent to them. Work orders are still visible to head office. For further instruction, please refer to the Broadspectrum - Mobility Applications - Subcontractor Handbook.

If you have any questions about the mobility apps, including which tasks must be completed in each app, please refer to the Subcontractor Mobility FAQ Sheet or the training materials below. If you are unable to resolve your questions using these guides please contact your business representative.

Additional training and support materials

In addition to the above Handbook links, the following video tutorials have been developed to guide vendors and subcontractors when using the Apps.

If you are unable to resolve your questions after referring to the support materials, please contact your business representative.

Work Order App

Accept or Reject Work with Smartphone
Indicate you are onsite
Progress the status of a work order

Claims App

Claim via PC with a documentation requirement

Vendor Invoice App

Vendor Invoice App - PC

Mobility Applications

Click here to access the mobility applications and save this link to the homepage of your device for future use.

Resetting Passwords

Call our Help Desk on 1300 888 911 (Australia) or 0800 876 924 (NZ) for all password resets. Before you call, identify which system you need a password reset for. The options are:

  • Subcontractor Portal – Where you maintain company details, certificates and insurances;
  • Mobility Applications – Where you acknowledge, status and make claims against orders.
  • Be sure to identify yourself as a “subcontractor” to the Help Desk Agent. You will be required to provide your user id, your name, company name and email address.

    Mobility password resets are completed while you wait. Subcontractor Portal password resets are completed within 24 hours and notifications issued to the email address provided.