Broadspectrum’ suppliers working on high-volume contracts can process work order execution, claims and invoices through a number of applications (Apps). The Apps also offer a self-service process for updating company details including insurances.
These Apps apply to work on our High Volume Services Contracts in both Australia and New Zealand. If you are unsure whether these Apps apply to you, please contact your Broadspectrum business representative for clarification.
The training and support materials for this solution are provided below.
Suppliers can self-manage their company details, including certificates and insurances, through the subcontract portal link. If you have any questions about the portal, please refer to the Subcontractor Portal.
For login instruction, please refer to the Subcontractor Portal Initial Logon Guide.
For any portal user issues, please refer to the Subcontractor Portal FAQ Sheet.
Suppliers can acknowledge, update and claim work, and view invoices through the two work management mobility Apps:
If you have any questions about the mobility apps, including which tasks must be completed in each app, please refer to the Subcontractor Mobility FAQ Sheet or the training materials below. If you are unable to resolve your questions using these guides please contact your business representative.
In addition to the above Handbook links, the following video tutorials have been developed to guide vendors and subcontractors when using the Apps.
If you are unable to resolve your questions after referring to the support materials, please contact your business representative.
Click here to access the mobility applications and save this link to the homepage of your device for future use.
Call our Help Desk on 1300 888 911 (Australia) or 0800 876 924 (NZ) for all password resets. Before you call, identify which system you need a password reset for. The options are:
Be sure to identify yourself as a “subcontractor” to the Help Desk Agent. You will be required to provide your user id, your name, company name and email address.
Mobility password resets are completed while you wait. Subcontractor Portal password resets are completed within 24 hours and notifications issued to the email address provided.